Contact
Feel free to contact us and ask all your questions.
Frequently Asked Questions
Our advantages
Zamexpress, your reliable partner for fast delivery, ensures the transportation of your parcels of any number and size. Our employees serving you with more than 40 branches across the country will help you deliver your parcels. The parcels you want to send, especially to Nakhchivan, will no longer remain on the roads. Because Zamexpress to Nakhchivan sends intensive packages. We have become the favorite cargo network of customers with the favorable prices we set.
Address and working hours
You can send your package to the address nearest to you by going to the "Branches" section mentioned on the website.
Our working hours are Monday-Saturday, 10:00-19:00.
How many times a week are parcels delivered to the regions?
Parcels are regularly delivered to branches and addresses.
Is it possible to track orders?
Yes.
You can track the status of the package using the "Tracking Code" provided to you when you send the package.
Is the identity card of the person receiving the order important when taking over the parcels?
It is enough for the recipient of the package to verbally provide the tracking code and personal identification code of the package.
Can someone else pick up your parcel for you?
Yes, he/she can hand over the package by presenting his identity card.
What are non-transportable products?
Here is a list of packages and products that cannot be transported:
-Products and packages that must be kept under a special temperature,
- Products and packages with a storage period of 72 hours or less,
- Explosives,
- Products prohibited for transportation by customs authorities (Radioactive substances, Narcotic and psychotropic and poisonous substances and tools and supplies used in their preparation, All kinds of weapons, ammunition, military items and military equipment)
How are rates for delivery to regions calculated?
To get information about our regions and other delivery methods and prices, you can link to the "Prices" section mentioned on the website.
If you have any additional questions, you can contact our hotline with the short number *2252 without hesitation.
What are the shipping payment methods?
Here's what you need to know about shipping charges:
1. The shipping fee must be paid by the person who delivered the package or by the person who will receive the package with the consent of the customer.
2. The shipping fee can be paid by cash, pos terminal or online methods.
If the product delivered to the regions is not delivered or the package is refused, what is done with the package?
In this case, the parcel is returned to the person who sent the parcel with an additional payment.
Is it possible to deliver parcels in Baku by courier?
Yes, we deliver all parcels within the city of Baku from address to address.
However, you can deliver and collect your parcel to our branches by region.
What to do if there is a delay in the delivery of packages?
In case of any delay or problem in the status of your parcel, you can contact the short number *2252 or create a request in the "My Requests" section of the Zamex application.
Do you have an insurance service?
Our insurance service is available, but before you insure your package, here are the things you should know:
1. When the package is handed over to the employee in the branch, it is opened and inspected under the camera in front of the customer, and sent to the destination address.
2. The insured package arriving at the address is opened and inspected again under camera escort and then handed over to the customer.
"Zamex LLC" is compensated for any damage to the insured parcel under these conditions.